The current situation is creating an increasingly volatile operating environment, which is beginning to affect both our business and, in turn, the services we provide to you. Air freight rates are experiencing notable increases, driven by rising fuel costs and the ongoing disruption to airline services across the Middle East—a key transit hub for shipments from the Far East.

With airlines suspending or restricting routes in the region, available capacity has tightened significantly. This has led to increased demand for space across alternative carriers, pushing rates higher. In addition, several airlines have introduced elevated fuel surcharges, and in some cases, reinstated war risk surcharges.

Please be assured that at JAG UFS Group, we are working diligently to keep you fully informed at all times. Given the current volatility, air freight rates are subject to frequent change—often on a daily basis—and are therefore provided with limited validity.

We remain committed to operating with complete transparency and integrity. Where cost increases are imposed upon us, we have no option but to reflect these in our pricing. Equally, we are committed to passing on any reductions immediately as the market stabilises.

Due to the current situation, we have temporarily suspended our sea-air service from China to the UK via Dubai. We are closely monitoring developments and will reinstate this service as soon as it is safe and viable to do so.

On behalf of everyone at JAG UFS Group, I would like to sincerely thank you for your continued support, trust, and understanding during these challenging times.

Yours sincerely
Gary Wilcox
CEO | JAG UFS Group